Privacy Policy

Privacy Policy

Brand Haus is dedicated to keeping your details private. We collect information in an effort to improve your shopping experience and to communicate with you about our products, services and promotions. We do not sell, share or rent your personal information to third parties. This policy describes the personal information we collect about you, why we collect it and how we use it.Your privacy is very important to us and we will always act to protect your personal information.

By using our website or purchasing a product from us, you agree to the collection and use of information outlined in this privacy policy.

If our privacy policy is updated at any time, we will post changes to this page so that our customers are always aware of what information we collect and how we use it.

You may exercise your choices about how we collect and use your information at any time.

WHAT WE COLLECT

We collect information, such as your name, email and postal addresses and phone numbers (optional) from you when you sign up to our newsletter, purchase any products or when you participate in a promotion or survey.

HOW WE COLLECT AND USE 

The type of personal information we collect is dependent on the type of service or interaction you wish to receive. We will use your email and postal address to process and dispatch your order. We will send you information about our products, services and promotions and to help us learn more about your shopping preferences. If you participate in a promotion, we may use your personal information to contact you via email, postal mail or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or emails and an unsubscribe link is offered at the time of delivery. We do not store your credit card details in any way; they are secured by 128-bit SSL encryption and transmitted directly by you to our payment processing provider.

We do not share your personal information with third parties other than third party suppliers in the delivery of services you have agreed to accept from us, or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or do not want us to use your information to enhance your shopping experience please let us know by sending us an email via our Contact Us link or unsubscribe from our newsletter using the link provided. When sending an email please be sure to include your full name and the email address you used when you registered, or made a purchase from us. If you ask us to remove your name and email address details from promotional lists, we will maintain your name in a ‘do not contact’ file to ensure that we can honour your request. It may take up to 10 days to process your email request, during which period you may continue to receive communication from us.

USE OF THIS WEBSITE OUT OF AUSTRALIA

This privacy statement governs the personal information collected at this website irrespective of where you may be locate when you visit the website and interact with it. This means your personal information may be stored outside the country in which you are located and any government authorities which have jurisdiction over the website may be entitled to access any personal information provided.

FURTHER INFORMATION

If you have any questions of feedback about privacy, please contact us at contact@brand-haus.com.au or call 1300 851 296.

SECURITY

 

All sensitive information you send to us is encrypted, meaning that if anyone attempts to view this information it will appear as a scrambled message. When our online order form asks users to enter contact details and credit card details, the information is protected by a Secure Socket Layer (SSL 256-bit) encryption software. Your transaction is completed via the National Australia Bank’s Transact secure payment gateway or PayPal and your credit details are not shown or stored on our server. Only your name and delivery details are forwarded to us to match with your order for dispatching. You will be required to re-enter your credit card details every time you complete a purchase with Brand Haus

Our payment page is also fully PCI DSS compliant, please visit www.pcisecuritystandards.org/tech/ for more information.

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