Returns Information

Returns Information


There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).   

If you wish to return any item(s) you have purchased, you can either return the item(s) via post to our online store within 14 days from the date of delivery. Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by Brandhaus. Please contact customer service to organise pre-paid postage.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Brandhaus.

Returns Policy Conditions
At Brandhaus we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, provide an exchange credit or refund your original method of payment provided that: 

You return the item within 14 days (inclusive) from the tracked date of delivery
You produce your original Brandhaus invoice (receipt) when you return the item 
The item is in original saleable condition: 
With all original tags and any sewn labels still attached
In an unworn, unopened and unused state
A returns form is completed and accompanies your returning item(s)

If you are not able to comply with these requirements, Brandhaus reserves the right to refuse an exchange or refund on change of mind items. Brandhaus will not accept a bank statement as proof of purchase.  

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons: 

Hair accessories 
Earrings and Jewellery 
Underwear and undergarments 
Items on Sale will only be exchanged (not refunded) for change of mind except where the item is faulty or defective.   

E-vouchers cannot be exchanged or refunded and will expire 12 months from the purchase date. 


Exchanges can only be exchanged for the same value of the purchase price of the item being returned. Your items that you wish to return need to be sent back to our online returns address with enclosed returns and tax invoice (receipt). Return postage costs will be at your expense.

If the alternative size or colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment.

To obtain a refund please fill out the online Return Request form that is located within Customer Service and the bottom of the front page under ‘Contact Us’ prior to sending the item(s) back attached with your original tax invoice.

Please send to:


PO Box 189

Fairfield NSW 1860

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.

Before sending, please ensure all details on this form are correct. You will also need to write the returns number on the outside of the parcel. You will be notified by email the status of your exchange or refund.