Terms & Conditions

Terms & Conditions

This website is operated by Brand Haus, an Australian owned business operating out of New South Wales. As use of this website is governed by the Terms and Conditions outlined below, please take the time to review them. Please note that these Terms and Conditions are revised from time to time.

Use of this website constitutes your agreement to follow these Terms and Conditions and to be bound by them. If you do not agree with any of the following Terms and Conditions please do not use this web site.


CUSTOMER REGISTRATION



In order to become a registered customer, you must be able to enter into a legally binding contract under relevant laws and you must not be a suspended Brand Haus member.  Your account may not be transferred  another party.
 
Application to be completed: A customer must complete a registration form before placing an order for goods with Brand Haus. You warrant that all information and data provided by you during this registration process is accurate, complete and up to date.  You must promptly inform Brand Haus if there is a change to this information or data.

You must take responsibility for the safekeeping of your username and password. Upon completion of a transaction/ website visit to Brand Haus, it is advisable to log off to ensure your personal information submitted to Brand Haus is not used by the next person on the computer. You are liable for any activity if an unauthorised person uses your username and password.   You release and indemnify Brand Haus in relation to any liability arising out of the unauthorised use of your username or password.   If you suspect or know that someone has stolen or obtained your username and password you must contact Brand Haus in writing to cancel and/or change it.

For security purposes, Brand Haus is entitled to request credit card verification at our discretion. Brand Haus reserves the right not to proceed with the order sale and refund the payment made.

 


EXCHANGE POLICY


Goods are within 14 days of purchase and are with the original receipt
The item is not an accessory, hosiery, lingerie or swimwear. Brand Haus cannot offer exchanges on those products for hygiene reasons
The item is not worn, washed, used, soiled or damaged by you
If the above conditions are met, please fill in an rma form on our website and send your purchase/s back to us with the original receipt. 

 


REFUND POLICY


To obtain a refund you must meet these return policies;

Goods must be returned within 14 days of purchase with the original receipt

Item was not purchased at sale price

Item is not an accessory, hosiery, lingerie or swimwear

Item has not been worn, washed, used, soiled or damaged by the customer

Shipping and handling costs are not refundable. A refund may be provided in the case of a damaged or faulty item.

Sale items purchased online, which meet the above conditions, can be returned for an exchange or credit note only.  

DEFECTIVE AND DAMAGED PRODUCTS
Goods are inspected before packaging, to ensure they are in excellent condition. Products are packaged carefully to ensure a minimal chance of damage during transit. If you receive a damaged or defective item please contact Customer Service immediately.

SIZE CHANGE
Brand Haus is happy to provide a size exchange.  However, postage and handling charges are incurred by the customer and for Brand Haus to resend to you will be at your cost.

HOW TO RETURN
If you have satisfied the return conditions you can exchange your purchase, within 14 days of purchase with the original receipt, 

All postage and insurance costs involved in returning products to Brand Haus are the responsibility of the purchaser, except in the case of items received damaged or faulty.

Please complete a Returns Authorisation Form when returning products, include a copy of your invoice. Any product returned without a Return Authorisation will not be honoured. Once we have received the product we will arrange for an exchange or a refund ( if faulty ) via a credit card to your website account or mail a cheque.

Please send it back to:

Brand Haus
PO Box 189 Fairfield
NSW 1860


It is recommended that you (1) use a traceable delivery method for all returns and (2) either insure your delivery for safe return to Brand Haus or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a delivery method that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

 


CANCELLATION OF ORDER


You can cancel your order any time during your “checkout” process. Once you have entered your credit card details and your payment has been approved you are unable to cancel your order at the “checkout” stage. If your order has not been dispatched and you need to cancel, please contact us immediately via email or our “Contact” page with your order number and include the word “CANCEL” in the subject line. Once your order has been dispatched we are unable to cancel your order.

 


DELIVERY TIMEFRAME


We deliver products Australia wide using Fast way couriers. Orders are despatched within 2 business days excluding weekend, public holiday and sale period. Shipping times are estimated at between 2-10 business days depending on your location within Australia. 

You will be notified by email once your order is dispatched, shipping details will be supplied in the email so you can track our order online.

 


PRODUCT INFORMATION


We aim to accurately depict the colours of all the products that appear on our website. However, because the colours you will see will depend on your monitor, we cannot guarantee that your monitors display of any colour will be 100% accurate. Please note that all product images are digital and for illustration purposes only. Colours and shades may vary depending on each image/description.

All sizes and measurements stated are approximate sizes and measurements and every effort is made to ensure accuracy. Please refer to the size guide for clarification.

All reasonable care is taken to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.

Prices are subject to change without notice. Prices are inclusive of GST and in Australian dollars. Pricing for your order is as agreed to at the time the order is placed, and will be reflected in your order confirmation email. Reduction in price and promotional discounts cannot be applied to prior purchases, and as stated to amendments can be made to your order once it has been submitted. All international orders orders are exempt from Australian GST; however they may incur taxes and duties by customs in the country of destination are the responsibility of the customer. 

Goods are subject to availability. An order for goods is accepted at the time of entering of your credit card details. Payment will be validated and accepted real time. If a good/ goods you have ordered is/are out of stock, you shall be notified as soon as possible and your payment will be refunded to the credit card or paypal account used for the transaction.

 


E-VOUCHERS


E-voucher are valid for 1 year from issue date.

All Brandhaus gift vouchers cannot be exchanged or returned and you can not purchase another gift voucher with a gift voucher.  

Brand Haus is not responsible if a gift voucher is lost or stolen. Please keep your PIN somewhere safe as lost or stolen E-vouchers cannot be re-issued. 

E-vouchers can be used in full or part payment and any remaining balance will stay until the expiry date given at issue.

If you return products you have purchased using a gift voucher the remaining balance will be credited to your account to be used at a later date.

 


FRAUD


By registering online with Brand Haus, you agree that all of the details you supply to Brand Haus are correct and accurate. As the accuracy of all personal details provided by users cannot be confirmed. Brand Haus cannot take responsibility for the inaccuracy of details and/or the false identity of any user. Brand Haus may suspend or terminate your membership at any time in its sole discretion if we suspect, prove and/or determine in the circumstances that you are or have been engaged in any fraudulent activity in relation to the website. 

 


LIABILITY


Any liability of Brand Haus in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Brand Haus limited to a; in relation to goods, the replacement of the goods or the supply of equivalent goods; and b. in relation to services the supplying of the services again or the payment of the cost of having the services supplied again.

 


PROHIBITED CONTRIBUTIONS



Contributions in the form of feedback must not breach any applicable laws or rights. Without limiting this obligation, we require your contribution to not:

Defame any person
Breach anyone’s intellectual property rights or confidentiality
Breach privacy laws
Breach anti-discrimination laws
Contain any links, advertising or marketing material or spam
Stalk or harass any person
Encourage or promote or assist the commission of any illegal act
Contain excessively coarse language
Include any material that contains any virus or computer code or file or computer program designed to impair the performance of Brand Haus network or any computer, software of telecommunications device.

 

Subject to these Terms and Conditions, we will supply you the products indicated on your Order Confirmation once payment has been cleared and received by Brand Haus. When your ordered items have been dispatched, we will email you to confirm shipment of each item including a tracking number for your order.

Last Updated March 2016